Bridges and Light
Me: “The file is on your desktop.”
Client: “I’m not seeing it.”
Me: “Are you sure?”
Client: “Positive. It isn’t here.”
Me: “Ok, hmm, that’s weird. I know that’s where I put it. Look at your desktop and tell me what you see.”
Client: “A keyboard, a mouse, two pens…”
Client: It says my username and password don’t match.
Me: Ok. Is the caps lock on?
Client: No.
Me: Are you sure? Because the password has to be in all lower case letters in order for it to work.
Client: I’m not stupid. The caps lock is not on. Just tell me how to fix my computer.
Me: Ok. Look right above the number pad on your keyboard. Are any of those lights lit?
Client: Yes, all of them, but that has nothing to do with the problem.
